Shipping Policy

Thank you for shopping with Evoked AI Perfumes. We are committed to providing you with a seamless shipping experience. Please review our shipping policy below for detailed information about delivery times, costs, and procedures.

Order Processing

All orders placed are custom made by our expert Dubai-based perfume team within 48-72 business hours after receipt of your order confirmation email. Please note that orders placed after business hours, on weekends, or during public holidays will begin processing on the next business day.

Free Global Shipping

We are pleased to offer complimentary worldwide shipping on all subscription orders. This offer applies to only the standard shipping options available at checkout. One time orders outside the GCC, UK and USA may incur shipping charges which will be displayed at checkout.

Shipping Methods and Delivery Times

We partner with premium carriers including DHL, FedEx, UPS, Aramex, and local postal services to ensure reliable delivery of your fragrances.

All international orders (outside the GCC region) are dispatched once every 2 weeks (on the 14th and 28th of every month) to ensure sustainable operations and cost-effective solutions can be maintained globally.

At checkout, you can choose between:

Standard Shipping
- Delivery time after dispatch: 3-11 business days
- Carried out by economy carriers or local postal services
- Tracking provided

Express Shipping
- Delivery time after dispatch: 1-5 business days (UAE customers can avail next day delivery)
- Carried out by premium carriers (DHL, FedEx, UPS or Aramex)
- Full tracking and delivery notifications
- Recommended for time-sensitive deliveries

International Shipping Information

We ship globally, with the following considerations:

- We cannot ship to UAE or UK sanctioned countries
- International customers may be subject to import duties, taxes, and customs clearance fees
- If you incur customs charges, please contact our customer service team with proof of payment. We may offer store credit as compensation for these fees
- Delivery times may vary based on destination country and local customs processing

Lost or Damaged Packages

Your satisfaction and the safe delivery of your purchase are our top priorities. In the event of a lost or damaged package:

1. Lost Packages:
   - We will initiate a trace with the carrier if your package hasn't arrived within the estimated delivery window
   - If the package cannot be located, we will either resend your order or provide a full refund, at your preference

2. Damaged Packages:
   - Please document any damage with photos upon receipt
   - Contact our customer service team within 48 hours of delivery
   - We will arrange for a replacement or refund based on the circumstances

Order Tracking

After your order ships, you will receive:
- A shipping confirmation email with your tracking number
- A link to monitor your package's journey
- Updates about any significant changes to your delivery status

Service Interruptions

Delivery times may be affected by:
- Customs clearance procedures
- Local postal service delays
- Seasonal high volume periods
- Natural disasters or other unforeseen circumstances

We will communicate any known delays or service interruptions affecting your order via email.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at support@evoked.ai.