Refund Policy - House of Watan

We have a 30-day return policy, which means you have 30 days after receiving your scents to request a return for a full refund, minus the order's initial shipping fees (if any).

To be eligible for a return, your item must be in the same condition that you received it, unused with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@evoked.ai.

Please note that returns will need to be sent back to one of the following addresses (depending on whichever is closest to you):

Evoked House, Al Waseela Grocery, Al Shuwaihean, Bank Street, Sharjah, United Arab Emirates
Evoked House, 16 Australia Road, Cardiff CF14 3DB, United Kingdom

Please remember to insert the name addressed as: "Evoked Returns - Your Order Number Here". Otherwise, this may delay your refunds process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any returns related questions at support@evoked.ai.

Damages and issues
Please inspect your order upon reception and contact us immediately if the products received are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the items you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your Evoked set must be in the same condition that you received it, unworn or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@evoked.ai.